Women's Wellbeing Coach


Post:   Women's Wellbeing Coach (Female adults)

Responsible to:   Line Manager

Responsible for:  Delivering our holistic and Trauma informed Women's services to individuals referred via Footsteps.

Hours:       TBC

Location:   Northamptonshire

Holiday:     28 days pro rata + bank and statutory holidays

Vetting process will include Enhanced DBS check.​


You will be part of a multi-agency team providing person-centred support focusing on holistically addressing a range of issues faced by service users referred by the National Probation Service. Interventions will focus on addressing the following:

•    Families and significant others

•    Lifestyles and Associates

•    Social Inclusion

•    Emotional Wellbeing

•    Accommodation

•    Finance, Benefit and Debt

•    Dependency and Recovery

•    Employment Training and Education

We positively encourage applications if you have previously worked on a client-led support project, have had personal adverse experiences such as homelessness, substance misuse, debt, involvement with gangs etc. This will include experience of the criminal justice system, having served a prison sentence. You will need to demonstrate how your lived experience supports your ability to carry out the role to the benefit of the clients we work with.

Key Deliverables




Skills & Abilities


•    Provide person-centred support to a caseload of service users who will be female adults aged 18 years and above, serving community sentences or being released from prison.

•    Complete Trauma Informed assessments and develop in collaboration with service

user Action Plans which will result in timely and prescribed outcomes being achieved.

•    Deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes including group work sessions where required.

•    Work towards contractual targets and outcomes within agreed timescales and in line with specified quality standards.

•    Proactively adopt a learning approach to the role, improving skills and knowledge to continue providing a high-quality service for service users.

What we are looking for from you — Person Specification

•    Proven ability and experience as a caseworker delivering gender specific and trauma responsive interventions which support resettlement and rehabilitation of female adults in the criminal justice system in the community

•    Experience of engaging successfully with challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused

•    Experience in delivery of 1:1 and group coaching solutions, including preparation and delivery of skills and learning.

•    Experience in working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project.

•    To have a relevant qualification to a good standard or be working towards one. (including any recognised qualification of 'A' Level standard or above in any aspect of social care, advice work, youth work etc.

•    Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines

•    An understanding and knowledge of the barriers faced by people with complex and multiple needs, protected characteristics, and disabilities as well as relevant specialist support services.

•    Knowledge of and commitment to safeguarding practices and policies, and ability to promote safeguarding among vulnerable clients and colleagues.

•    Ability to assess clients' needs and provide tailored, person-led support through action planning and interventions involving advice, guidance, advocacy, and coaching.

•    An ability to work sensitively with clients applying trauma informed strategies, actively listening and able to use a range of communication methods when providing information and support.

•    Ability to find innovative ways to work with service users to identify and find informed solutions to the challenges faced by them.

•    Excellent verbal and written communication skills to ensure effective reporting and customer service.

•    Strong IT skills including proven experience of using Word, Excel, and Outlook in a similar work environment. This includes ability to use online video communication platforms (e.g. Microsoft Teams, Zoom)

•    Effective interpersonal and relationship building skills including ability to develop strong professional working relationships

•    Ability to calculate risk and implement safety procedures when engaging with service users in their home or public places.

•    Ability to be a flexible and co-operative member of a team

•    Ability to work resiliently under pressure, meet deadlines, work on own initiative and part of a team.

•    Full UK Driving License with access to a vehicle for work or the ability and wiliness to travel within the area.

•    Pro-active and able to work under their own initiative.

•    Commitment to consultative & collaborative ways of working.

•    Commitment to and understanding of safeguarding and professional boundaries

•    Personal and professional integrity

•    Emotionally Resilient

•    Awareness of and commitment to equal opportunity and diversity practices and policies, and ability to promote diversity and treat colleagues and clients fairly and with respect.

We will provide the following resources to assist in the successful achievement of the responsibilities outlined above:


•    On-going and targeted learning and development that will support and enable you to deliver the role to a high standard

•    A full induction

•    Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner

•    Support, development, and improvement in presenting and communication skills & techniques. Understanding of different communication styles for different audiences.