Women's Wellbeing Navigator


Role: Women’s Wellbeing Navigator

Salary: £10.00 per hour, payable monthly

Contract: Fixed term (until March 2023) subject to ongoing funding

Hours: 20 hours per week

Start date: On acceptance of references and DBS clearance

Duty base: Northampton Women’s Centre

Travel: Essential car user preferred

Line Manager: Women’s Centre Manager

Accountable to: Senior Management Team and Chief Executive Officer


You will be a vital part of an excellent team in Northampton Women’s Centre providing person-centred support focusing on holistically addressing a range of issues faced by service users who have left the criminal justice system.    


Interventions will focus on supporting the move to independence and include the following: 


·       Use of Outcome Stars and Action Plans to assess service users’ needs and monitor progress 

·       Encouraging engagement in support groups and volunteering opportunities 

·       Encouraging engagement in our well-being courses, aimed at improving self esteem 

·       Assisting to access support in finding accommodation and setting up a new home

·       Finance and debt help, benefits, and developing payment plans 

·       Working closely with and signposting to professionals and other agencies as necessary 

·       Foodbank and clothes provision 

·       Provide the support, with the aim of reducing contact over a period of time and empowering service users to lead their own independent lives. 


Skills & Abilities


  • To have a relevant qualification to a good standard or be working towards one. (including any recognised qualification of ‘A’ Level standard or above in any aspect of social care, advice work, youth work etc. 

  • Independent Domestic Violence Adviser (IDVA) qualification or willingness be to train to required level. 

  • Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines  

  • An understanding and knowledge of the barriers faced by people with complex and multiple needs, protected characteristics, and disabilities as well as relevant specialist support services. 

  • Knowledge of and commitment to safeguarding practices and policies, and ability to promote safeguarding among vulnerable clients and colleagues. 

  • Ability to assess clients’ needs and provide tailored, person-led support through action planning and interventions involving advice, guidance, advocacy, and coaching. 

  • An ability to work sensitively with clients applying trauma informed strategies, actively listening and able to use a range of communication methods when providing information and support  

  • Ability to find innovative ways to work with service users to identify and find informed solutions to the challenges faced by them. 

  • Excellent verbal and written communication skills to ensure effective reporting and customer service. 

  • Strong IT skills including proven experience of using Word, Excel, and Outlook in a similar work environment.  This includes ability to use online video communication platforms (e.g. Microsoft Teams, Zoom) 

  • Effective interpersonal and relationship building skills including ability to develop strong professional working relationships  

  • Ability to develop and maintain a workplace environment which is both safe, supportive, enabling your colleagues and service users to thrive.   

  • Ability to be a flexible and co-operative member of a team 

  • Ability to work resiliently under pressure, meet deadlines, work on own initiative and part of a team.   

  • Pro-active and able to work under own initiative

  • Commitment to consultative & collaborative ways of working

  • Commitment to and understanding of safeguarding and professional boundaries  

  • Personal and professional integrity 

  • Positive attitude towards staff and our Peers  

  • Emotionally Resilient  

  • Awareness of and commitment to equal opportunity and diversity practices and policies, and ability to promote diversity and treat colleagues and clients fairly and with respect.  

What we will do to support you in this role 

We will provide the following resources to assist in the successful achievement of the responsibilities outlined above: 

  • On-going and targeted learning and development that will support and enable you to deliver the role to a high standard  

  • A full induction  

  • Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner 

Condition of Employment

This post is subject to Adult Workforce Regulations. Appointment and continuing employment will be subject to funding, the granting and maintaining of a satisfactory DBS and 2 suitable references. Staff are required to ensure immediate notification to their line manager of any personal involvement in criminal justice services.


If you are interested in Applying for the role or have any further questions please email Annabel.Pickering@c2csocialaction.com